“‘When I was struggling to position the website, I made a mistake, which turned out to be a positive mistake. I thought we should do the same online as we did in print, simply transferring from one platform to the other. But we carried out research around the world among educated people who didn’t read the Economist and discovered, to our surprise, that it wasn’t what they wanted.’
“(Rashbass) says they came to realise that there was a distinction between what he calls the ‘lean-back, immersive, ritual pleasure’ of reading the Economist in print compared to the ‘lean-forward, interactive’ way people used the site.
“It was, says Rashbass, the difference between ‘snacking on the net as against the gourmet meal of reading in print‘. That convinced him and his team to offer an entirely different experience to website users. Rather than lecturing the audience, they set out to build a community of people eager to participate in discussions with the magazine’s journalists and with each other.
“Then along came the e-readers and tablets. ‘We suddenly realised that if we were making a distinction between lean-back and lean-forward, here was lean-back digital or lean-back 2.0. We made a conscious choice to avoid the web-style interactive approach. Instead, we saw the potential of delivering a better lean-back experience than we have ever achieved in print.’”